TERMS & CONDITIONS
SHIPPING AND DELIVERY
Free Shipping on all Australian orders over $100
A flat-rate fee of $9.95 for all orders under $100
All orders are shipped via Australia Post and tracking details will be provided. If you do not receive your tracking details 3 days after you have placed your order, please email firstname.lastname@example.org.
All products dispatched within 1-3 Days of order.
Please refer to Australia Post Tracking to track your order. To track your order, please visit: www.auspost.com.au/track/
Due to COVID-19 and the Christmas period, please allow additional time for your orders to be delivered.
CLICK AND COLLECT
We offer free Click and Collect in Sydney.
Once your order has been confirmed, you will receive an email to arrange a time to collect your order.
Please have the confirmation email of your order ready for collection, along with ID.
It is the customers responsibility to nominate a safe and secure shipping address. Poppy Rose is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
If you change your mind for any reason within 14 days of receiving your order, we offer refunds or store credit subject to the following conditions:
The item must be returned in original condition, with the original packaging. If the item does not meet these requirements, your item will be returned to you with an additional charge and no refund will be provided.
Due to hygiene reasons, we are unable to offer returns or exchanges for earrings.
Sale items are only eligible for a store credit.
A full-priced item purchased with a promotional code is eligible for a refund or gift card as long as it meets the returns policy guidelines.
Whilst we do our best to ensure you receive the highest quality, if you are concerned that your item has a fault, please contact our Customer Service team at email@example.com with your order number and images of the fault and we would be happy to assist.
Returns will be incurred at your own cost. If you do have any questions, please don’t hesitate to email us at firstname.lastname@example.org.
NEED MORE INFORMATION?
Please contact Poppy Rose Customer Service on email@example.com