FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

We will accept returns or exchanges within 14 days of receipt of your items, excluding earrings and sale items. 

No refunds or exchanges will be offered on earrings or sale items, except where the item is faulty.

If you have any issues or concerns please don't hesitate to get in contact with us directly and we will be happy to help with your request.

DO YOU OFFER GIFT CARDS?

We know how hard it can sometimes be to buy a meaningful gift for loved ones. For this reason we are delighted to offer an e-gift card for you to give them in lieu of a specific gift. If you would like a physical gift card please contact us at info@withlovepoppyrose.com.

If you aren't quite sure what they would love, please get in touch with us and we would love to help with recommendations of what to buy. 

If all else fails and they are not 100% happy with their gift, we do offer exchanges or refunds within 14 days of receipt of the items (excluding earrings due to hygiene reasons). Please refer to our Terms and Conditions for further information.

WHAT ARE THE PAYMENT OPTIONS?

We are working hard to bring after pay as an option however at this stage we are accepting card payment only.

 

We appreciate your patience whilst we work on this for you!

HOW DO I CARE FOR MY JEWELLERY?

All our jewellery is gold plated and has been quality tested by us personally. 

To ensure your jewellery is kept in beautiful condition we recommend not wearing it for prolonged periods in water or spraying perfume on or near it. Our founders always put their jewellery on last in their regime to ensure they are not damaged. 

If for any reason you are unhappy with your purchase please don't hesitate to contact us and we would be happy to assist you.

CAN I SHOWER AND SWIM WITH MY JEWELLERY ON?

No, we suggest always taking off your jewellery before swimming or showering. This will ensure that your pieces last for as long as possible, and stay clean and sparkly. Crystals, in particular, will dull if exposed to chlorine and/or salt water.

CAN I EXERCISE WITH MY JEWELLERY ON?

No, we suggest always taking your jewellery off before exercising as sweat can damage your piece.

 

Whilst durable, our jewellery is still fine and delicate and will break or can be damaged if pulled during vigorous activities.